Terms & Conditions

Cancellations

Orders must be cancelled in writing quoting our order number.
We will contact the person who ordered the flowers to check the authenticity of the cancellation.

Wedding Bouquet will only accept order cancellations before the order is despatched.
Cancelled orders will incurr a 15% surcharge

Complaints and Claims

If you are not happy with your flowers please contact Wedding Bouquet immediately.
All complaints must be received within 24 hours of receipt of your flowers.
Complaints must be made by phone and confirmed in writing within 24 hours of receipt.
Wedding Bouquet are not responsible for products mistreated by customers.

Changes to Orders

All changes to orders will incur a £10 charge.

Wedding Bouquet does not accept responsibility for lost, stolen, or damaged goods if they have not been delivered without being signed for.

We reserve the right to refuse to serve anyone at any time